This Cancellation and Refund Policy ("Policy") governs the cancellation and refund process for services provided by Netra Group ("Netra Group," "we," "us," or "our") through the website located at www.netragroup.in(the "Website") related to printing media solutions in Vadodara, Gujarat.

Cancellation

1.1 Order Cancellation: You may request to cancel your order placed through the Website before it has been processed for production. To initiate a cancellation, please contact our customer support team at [email protected] with your order details. We will review your request and inform you of the cancellation status.

1.2 Cancellation Charges: If your order has already entered the production phase, cancellation may not be possible, or cancellation charges may apply. These charges are assessed based on the stage of production and any costs incurred up to that point. We will communicate the applicable cancellation charges to you before proceeding with the cancellation.

Refunds

2.1 Refund Eligibility: Refunds are processed in accordance with the nature of the services provided. The eligibility for a refund is determined on a case-by-case basis. Please note that certain services, such as customized or personalized printing orders, may not be eligible for a refund due to their unique nature and production requirements.

2.2 Refund Process: If you are eligible for a refund, we will process it within a reasonable timeframe. The refund will be issued using the original payment method or an alternative method agreed upon between you and Netra Group.

2.3 Non-Refundable Charges: Certain charges, such as design fees, proofing charges, or shipping fees, may be non-refundable unless otherwise specified in writing by Netra Group.

Exceptions

3.1 Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team at [email protected] within [X] days of receipt. We will assess the situation and, if appropriate, provide a replacement or refund.

3.2 Errors by Netra Group: In the event that Netra Group makes an error in fulfilling your order, we will take responsibility for correcting the error at no additional cost to you. This may involve reprinting, reprocessing, or providing a partial or full refund, depending on the circumstances.

Contact Us

If you have any questions, concerns, or requests related to cancellations or refunds, please contact our customer support team at sales@netragroup.in We will be happy to assist you and address any issues you may have.

Please note that this Policy is subject to our Terms and Conditions and may be updated or modified at any time. The most recent version of this Policy will be available on the Website.